Frequently asked questions
Answers to the questions we get asked most about ordering from Layered Realms. If yours isn't here, email info@layeredrealms.com.
Do you ship to my country?
Yes. We ship worldwide from the UK. Shipping options and costs are shown at checkout once you enter your address. Orders outside the UK may be subject to local import duties or taxes, which are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay and Google Pay through Shopify's secure checkout. Your payment details are encrypted and never stored by us.
Do you offer any discounts?
Yes. Sign up to our newsletter using the form at the bottom of any page and we'll email you a code for 10% off your first order. It's valid once, on orders from new customers.
How do I return a product?
You can request a return within 30 days of receiving your order (14 days for EU customers), as long as the item is unused and in its original packaging. Email info@layeredrealms.com with your order number and we'll send you a return shipping label and instructions. Approved refunds go back to your original payment method within 10 business days. Please note that customised and personalised products can't be returned unless they arrive damaged or defective. Full details are in our refund policy.
What if my order arrives damaged or defective?
Please check your order as soon as it arrives. If anything is damaged, defective or not what you ordered, email info@layeredrealms.com straight away with your order number and a photo of the problem, and we'll put it right with a replacement or refund.